Pet Helpline; 412-345-0348

Do you ever have questions about your pets and not know where to turn? Whether it’s about medical assistance, behavioral problems, or anything in between, we often first look to the internet for answers. In this digital age, online searches can easily become overwhelming and you are never 100% sure that the information is coming from a reputable source. We all want the best for our furry loved ones, so save yourself some time and stress– call our Pet Helpline today at 412.345.0348!

The Pet Helpline was established in May 2019 for the sole purpose of helping you and your pet(s). Our counselors are able to discuss various different resources at your disposal, whether they are offered through our shelter and veterinary medical centers, or other organizations. There are so many wonderful options for pets in Pittsburgh. If we don’t know the answer to a question, we’ll find a way for you to get it!

We’re open for calls Tuesday through Sunday 9 AM through 5 PM. We get a lot of calls every day, so we ask that you leave us a detailed message about your pet and the help you need. We call everyone back in the order we receive their calls, so our counselors will get back to you as soon as they can, usually within a day or two. We ask that you make sure your voicemail box is set up and not full so in case we miss you, we can leave you a message.

Here are some of our counselors’ favorite topics to talk about:

  • Pet Enrichment
  • Medical Resources
  • Temporary and Emergency Boarding
  • Community Cats & TNR
  • Housing Resources
  • Pet Transportation Services
  • Pet Food Assistance
  • Rehoming Tools
  • Positive Reinforcement Training
  • So Much More!

Please note: Helpline counselors are not trained medical professionals. We are not able to give medical advice or diagnose your pet, but can point you in the direction of a veterinarian that can!

Don’t have time to make a phone call? No problem. You can find some helpful resources on our website right now!

We are here and ready to help! Call us at 412.345.0348 or even send us an email at


Make a Difference!

Your gift today will help save an animal’s life. We rely on donations from friends like you to rescue, shelter, and find homes for pets. Please be as generous as you can to help us give them the care they need and the love they deserve.


Care They Need.
Love They Deserve.


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